Bridging the Gap in Telehealth: Customer Journey and Process Mapping

  • Location
    Online
  • Attendance
    Online Event

About Bridging the Gap in Telehealth: Customer Journey and Process Mapping

​In this session, Brenda Batista-Mollohan will present an actual client example (with details redacted) to demonstrate the persona, the CX map, a process map, and KPIs.

Join for an insightful event, where Brenda Batista-Mollohan, Founder of Inspiring Company Culture, will share a case example from the telehealth industry and explain how to align experience mapping and process improvement.

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#customerjourney

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Speakers

of Inspiring Company Culture
Learn more about Brenda Batista-Mollohan

Brenda is an accomplished entrepreneur, leader, and management consultant. With a remarkable career spanning over 25 years, Brenda has consistently been at the forefront of driving performance improvement within various organizations.

Virtual Location

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